Last updated: 9 October 2026.
These terms apply when you visit flowschool.in (the “Site”) or buy from FlowSchool. By placing an order or creating an account you agree to them. If you do not agree, please do not use the Site.
1. Who we are
FlowSchool is operated by NALCIBA, Chennai, Tamil Nadu, India (online business; no walk-in office) (“we”, “us”). You can reach us at mail@flowschool.in.
2. What we sell
FlowSchool offers (a) consulting and implementation services, where we help businesses plan and build automations such as customer-message alerts, lead capture, payment and reporting workflows; and (b) learning resources: text-based courses, workbooks and downloadable files. Resources are delivered as downloadable documents and files; we do not provide video lessons, and each product page describes its contents, format and price. Services are described on our Services page and are provided under a written quote agreed with you (see section 12).
3. Eligibility and your account
You must be at least 18 years old to buy from us. You are responsible for keeping your login details safe and for activity under your account. Please tell us promptly if you think someone else has used your account.
4. Licence and permitted use
When you buy a digital product we give you a personal, non-exclusive, non-transferable licence to use it for your own learning and your own business. You may not copy, share, publish, resell or upload the files to a public place, or share your account with others. The products remain our property, or that of our licensors, and all rights not expressly given are reserved. Example code supplied with a course is for learning; you may adapt it for your own use at your own risk.
5. Prices and payment
Prices are in Indian Rupees (INR). We are not registered for GST at present, so no GST is charged; the price you see is the price you pay. Payments are processed by Razorpay, and Razorpay’s own terms apply to the payment itself. We do not store your card or bank details. For resources, an order is complete only when payment is confirmed. For services, the price, scope and payment schedule are set out in a written quote, and we send a Razorpay payment link or invoice once you accept it. If a payment fails or is still pending you will not get access, and if you were charged please contact us.
6. Delivery, refunds and cancellation
Delivery is explained in our Digital Delivery Policy. Because our products are digital files, we do not offer refunds after a download, except in the limited cases set out in our Refund Policy. Our Cancellation Policy explains what happens if you change your mind. These policies form part of these terms. Refunds and cancellation for services are covered in section 12 and in your quote.
7. Acceptable use
Please do not misuse the Site. In particular, do not try to break or bypass its security, scrape it, overload it, use the files unlawfully, or use payment details that are not yours. We may suspend or end access for misuse.
8. Educational content and no guarantees
Our content is educational. It is not legal, tax, financial or other professional advice, and we do not guarantee any business result. It describes third-party products and services (for example Razorpay, WooCommerce, Telegram and Google services) that we do not control; they change over time and are governed by their own terms, so check their current documentation before relying on any detail.
9. Limit of liability
To the extent the law allows, we are not liable for indirect or consequential loss, loss of profit, or loss arising from your use of third-party services or of example files in a live system. Our total liability for any claim about a product or service is limited to the amount you paid for it. Nothing in these terms limits any right or liability that cannot be limited by law, including your rights as a consumer.
10. Changes
We may update the Site, our products and these terms. Changes apply from the date they are posted, and an order is governed by the terms in force when you placed it.
11. Privacy and complaints
Please read our Privacy Policy. If you have a complaint, see our Grievance Redressal page.
12. Consulting and automation services
Before any service work begins we send a written quote that states the scope, deliverables, price, payment schedule and estimated timeline. Work starts only after you accept the quote and make the payment it requires. Changes to the scope are agreed in writing and may change the price and timeline.
Your responsibilities. You give us accurate information and timely access to the accounts and systems involved. You must own, or have permission to use, those accounts, and you must share access securely; never send passwords or API keys by email. You are responsible for the content you ask us to send and for having your customers’ consent (opt-in) to be contacted.
Third-party platforms. Automations rely on third-party services such as WhatsApp, Instagram and Telegram, which we do not control. We use only their official, permitted interfaces. We cannot guarantee their approval, availability, pricing or future rule changes, or that a platform will not limit an account.
Delivery and ownership. We test the delivered automation as described in the quote and hand it over with a short explanation. Ownership of the custom work we deliver passes to you once the quote is paid in full; we keep ownership of our own pre-existing tools, templates and know-how. We keep your business information confidential and use it only to do the work.
Refunds and cancellation. The refund and cancellation terms for each project are in its quote. In general, a payment for work that has not started is refundable, and for work that has started the refund depends on the work already done, as stated in the quote. See also our Refund Policy and Cancellation Policy.
13. Governing law
These terms are governed by the laws of India. Courts at Chennai have jurisdiction, subject to any rights you have under consumer law.